100% Satisfaction

At Dolphin Cruise Co., we truly value every guest who chooses to spend their time with us, and we understand that life can be unpredictable. If something comes up, we are always happy to help as long as you give us a call at least 24 hours before your scheduled trip so we can adjust, reschedule, or cancel your reservation without any issues. Because our crew prepares in advance and spots on each cruise are limited, we are unable to offer refunds or reschedule tickets for no-shows or last-minute cancellations. We appreciate your understanding and look forward to giving you an incredible experience on the water.

Your safety and the safety of our crew is our top priority. While we operate in light rain and normal sea conditions, there are times when weather may impact our ability to cruise. If our team determines that conditions are unsafe and we must cancel your tour due to weather, we will gladly reschedule your trip or issue a refund depending on what works best for you and the circumstances at the time.

We know how special your time in Destin is, and we are committed to giving you an unforgettable experience on the water. Thank you for choosing Destin Dolphin Co. We look forward to welcoming you aboard!

Reservations and Cancellations

If you need to change, reschedule, or cancel your reservation, please CALL us at least 24 hours before your scheduled departure. Reservations canceled within 24 hours of the trip or guests who do not arrive for their scheduled tour are considered no-shows and are not eligible for refunds or rescheduling.

Weather and Safety

Destin Dolphin Co. reserves the right to cancel or adjust any tour if the captain or management believes conditions are unsafe. In the event that we cancel a tour due to weather, guests will have the option to reschedule or receive a refund based on the specific circumstances at that time.

Dolphin Sightings and Guarantee

Destin Dolphin Co. offers a 100 percent guarantee on our dolphin cruises. Dolphins are wild animals and sightings cannot be predicted, however our team works hard to operate in areas where dolphins are commonly active. If dolphins are not seen during your scheduled dolphin cruise, you will receive a rain check and your next dolphin tour will be free. This guarantee applies only to dolphin-specific cruises and does not apply to sunset cruises, specialty tours, or private charters.

Guest Responsibilities

Guests are responsible for arriving on time and following all safety instructions provided by the crew. Children must be supervised at all times. Any guest who behaves in a way that puts themselves, others, or the crew at risk may be removed from the tour without refund.

Liability

By participating in any Destin Dolphin Co. tour, guests acknowledge the inherent risks associated with boating and marine activities. Destin Dolphin Co. is not responsible for lost, damaged, or stolen personal items.